Bantyx Driver Policies & Terms
Last Updated: September 2026. This driver edition covers drivers partnering with Bantyx in the United States and across Africa (54 active countries, including Cameroon). By accepting rides on the platform, you agree to the following policies and terms, including the country-specific sections for the country you drive in.
Driver essentials: you must meet the Driver Requirements and Vehicle Standards for your country, keep documents valid, follow the Community Guidelines and Safety Policy, and are paid under Driver Payouts — automated Stripe Connect payouts where supported, and payout to your saved bank or mobile-money account number in manual-payout countries (Cameroon and the other active African markets).
Cancellation Policy
We understand that plans can change. Our cancellation policy is designed to be fair to both passengers and drivers.
For Passengers
Free Cancellations:
- You can cancel for free within 2 minutes of your driver accepting the ride.
Cancellation Fees:
A fee may be charged if you cancel after your driver is already on their way. This fee compensates your driver for their time and fuel.
- A Standard Fee ($5.00) applies if you cancel more than 2 minutes after your driver has accepted and is en route.
- A High Fee ($10.00) applies if you cancel after your driver has waited at your pickup location for more than 5 minutes.
- The fee will be automatically charged to your default payment method.
Wait Time Charges
Passenger Wait Time:
Drivers are not required to wait indefinitely. To ensure efficient service for all passengers, the following wait time policy applies:
- The first 2 minutes of wait time at the pickup location are free.
- After the free period, a $0.50 per minute wait time charge applies.
- Drivers may cancel the trip without penalty if they have waited for more than 5 minutes after arriving at the pickup location.
- Wait time charges are added to your final fare automatically.
For Drivers
Fair Cancellations:
You may cancel a trip without penalty if:
- You have waited at the pickup location for more than 5 minutes after arriving.
- You have a legitimate safety concern regarding the pickup location or passenger conduct.
Wait Time Compensation:
When waiting for passengers at the pickup location, you will be compensated for your time after the free wait period:
- The first 2 minutes of wait time are unpaid (free period for passengers).
- After 2 minutes, you earn $0.50 per minute for the time spent waiting.
- Wait time charges are automatically calculated and added to the passenger's fare.
- The wait timer starts automatically when you mark yourself as "Arrived" at the pickup location.
Cancellation Impact:
Your cancellation rate is an important metric. A high cancellation rate can affect your standing on the platform.
- Accepting a ride is a commitment to the passenger.
- Repeated cancellations without a valid reason (as listed above) may lead to a temporary or permanent suspension of your account.
- Missing scheduled rides repeatedly may automatically take you offline until you acknowledge the missed rides.
Pricing & Fares
Bantyx offers three ride categories. Fares are calculated from a base fare plus per-mile and per-minute rates, subject to a minimum fare for each category. Actual fares may vary based on route, traffic, and surge conditions.
| Ride Type | Base Fare | Per Mile | Per Minute | Minimum Fare |
|---|
| Car | $2.50 | $1.35 | $0.32 | $7.50 |
| SUV | $3.75 | $2.00 | $0.45 | $10.50 |
| Black | $7.00 | $3.25 | $0.70 | $16.00 |
Surge Pricing
During periods of high demand, such as rush hour, fares may be multiplied by a surge factor. When surge pricing is active, the multiplier is shown in the app before you confirm your ride. Standard fares apply at the default multiplier; during rush hour, a surge multiplier of up to 1.35x may apply.
Fees, Taxes & Tips
- Service fee: A service fee of 20% is applied to ride fares to operate and maintain the platform.
- Taxes: Applicable taxes may be added to fares based on your location, including country-specific tax rates.
- Tips: 100% of any tip you give goes directly to your driver. Suggested tip amounts (15%, 20%, 25%) are shown at checkout.
- Driver earnings: Drivers receive a percentage of each trip fare, with the remaining portion covering platform costs.
Payment Terms
Bantyx supports riders worldwide. Payments are processed securely through continent payment partners — Stripe (Americas, Europe, Asia, Oceania), Flutterwave or Paystack (Africa), and PayPal where offered — with US Stripe as fallback when no local processor is configured. We never store complete payment card numbers on our servers. Available methods per country are published at /api/payment/coverage (231 countries, 5 continents).
Passenger Payments
- Supported methods (by country): cash (where the country allows it — not offered in the United States), credit & debit cards, local mobile money wallets (Orange Money, MTN MoMo, and others where shown), PayPal (where offered), and promotional credits.
- Passengers authorize charges at the time a ride is requested or completed.
- Cards are charged at the end of each trip based on the fare displayed in the app, plus any applicable taxes and tips.
- Promotional balances or credits may be applied toward fares where eligible.
- Methods not available in your country are hidden at checkout; the app shows what you can use before you confirm.
Fees & Taxes
| Item | Details |
|---|
| Service fee | 20% of the ride fare |
| Ride tax | 10% default, adjusted per country (e.g., US 10%, CA 13%, UK 20%, AU 10%, NG 7.5%, KE 16%, CM 19.25%) |
| Driver tips | 100% of tips go to the driver |
| Currency | Charges are processed in your local currency where supported |
Chargebacks and Payment Disputes
Chargeback abuse — initiating payment disputes without a valid reason — is prohibited and may result in account suspension. If a chargeback is initiated, we may provide trip evidence to the payment processor to support resolution.
Driver Payouts
Drivers earn a percentage of each trip fare plus 100% of tips received through the app.
| Item | Details |
|---|
| Driver incentive share | 70% of each trip fare |
| Tips | 100% of tips go to the driver |
| Payout scheduling | Payouts are released approximately 1 hour after trip completion |
| Payout methods | By country: Stripe Connect or PayPal where automated; manual bank transfer / mobile money (e.g. Orange Money, MTN MoMo, M-Pesa) in markets without Connect payouts (e.g. Cameroon and the other active African countries) |
| Minimum balance | A minimum balance may be required before a payout is released |
Earnings Forfeiture
Drivers terminated for fraud or policy violations may forfeit outstanding earnings or payouts. Payouts associated with fraudulent trips may be reversed.
Driver Agreement
Bantyx drivers are independent contractors, not employees. This agreement governs drivers who use the platform to provide rides.
Independent Contractor Status
Drivers control when they are online, which ride requests they accept, and the routes they take. Drivers are not required to accept any particular ride request and may go offline at any time.
Driver Standards
- Drivers must comply with all applicable traffic and passenger transport laws.
- Drivers must keep trip details and passenger information confidential.
- Drivers must not solicit cash payments or off-platform rides.
- Drivers must not request or accept tips outside the platform.
Compensation
Drivers earn 70% of each trip fare plus 100% of tips. Payouts are scheduled automatically after each trip and paid through the payout rail available in your country (Stripe Connect, PayPal, or manual bank/mobile-money release where automated payouts are not supported).
Driver Requirements
To ensure safety and quality across the platform, drivers must meet the following requirements before going online and accepting trips.
Eligibility
- Drivers must submit a valid driver's licence, vehicle registration, and proof of insurance.
- Vehicles must be approved for one of the supported ride categories (Car, SUV, or Black).
- A minimum number of vehicle photos is required for vehicle verification.
- Drivers must operate in a supported service area. Service areas are configured by region and are subject to availability.
- Driver accounts from restricted regions are not accepted.
- Drivers must be at least 18 years old.
Online Status
- Drivers may go online only after completing account and vehicle requirements.
- Drivers who miss the ride acceptance window repeatedly may be temporarily taken offline.
- Drivers may be required to acknowledge missed rides before returning online.
Document Review
- Documents are reviewed for validity before a driver is approved.
- Expired or rejected documents must be updated before the driver can continue driving.
- Document review decisions are final unless the driver submits updated or corrected documents.
Vehicle Standards
Vehicles on Bantyx must be approved for one of the supported ride categories and maintained to a safe, clean standard.
- Vehicles must pass verification for the ride category they are registered under (Car, SUV, or Black).
- Vehicles must be in good working condition with valid registration and insurance.
- Drivers must keep their vehicle clean and free of strong odors.
- Vehicles must match the make, model, and license plate shown to passengers before pickup.
- Drivers must update vehicle details promptly if they change.
Scheduled Rides
Bantyx allows passengers to schedule rides in advance. Scheduled rides are matched to drivers near the scheduled time.
- Scheduled rides must be created at least 15 minutes before the desired pickup time.
- Drivers are notified approximately 15 minutes before a scheduled pickup.
- Scheduled ride timing depends on driver availability in the area at the scheduled time.
- Passengers should be ready at the scheduled pickup time, as drivers may not wait longer than 5 minutes before cancelling the ride.
Missed Rides
Repeatedly missing ride requests affects reliability for passengers and other drivers.
- Missing 3 ride requests in a row automatically takes the driver offline.
- The driver must acknowledge the missed rides before going back online.
- Manual rejections of ride requests do not count toward the missed-rides threshold.
- Drivers who do not respond within the ride acceptance window are considered to have missed the request.
Safety Policy
Safety is our top priority. Both passengers and drivers are expected to follow these rules on every trip.
During the Trip
- Drivers must follow the in-app navigation route and obey all traffic laws.
- Live trip sharing lets trusted contacts follow a ride in real time.
- Passengers should only ride in the vehicle they were matched with.
- Both parties may end a trip early if they feel unsafe.
Verification
- Passengers and drivers should verify each other's identity (name, vehicle, and plate) before starting a trip.
- Driver verification checkpoints may be required before a driver can start earning.
Emergency
If you are ever in immediate danger, contact local emergency services first, then report the situation through the app so our team can assist.
Refund Policy
Refunds for trips, cancellation fees, or other charges are handled on a case-by-case basis.
- To request a refund, contact support within a reasonable time of the charge and include your trip or receipt details.
- Refunds for incorrect charges, duplicate payments, or technical failures are processed back to the original payment method.
- Cancellation fees may be refunded if the cancellation was caused by a system error or the driver did not arrive.
- Refund processing times depend on your payment method and bank or card issuer.
Refund Disputes
If you believe your refund was processed incorrectly, contact Bantyx support within 30 days of the refund decision. Our team will review the case and make a final determination.
Copyright & DMCA Policy
Bantyx respects the intellectual property of others and expects its users to do the same. This policy applies to content submitted to the platform, including driver and business listings, images, and other materials.
- If you believe your copyrighted work has been used without authorization, submit a notice identifying the work, the location of the infringing material, your contact information, and a statement of good faith belief.
- We respond to valid notices promptly and may remove or disable access to the allegedly infringing content.
- Accounts that repeatedly infringe copyrights may be terminated.
- If you believe content was removed by mistake, you may submit a counter-notice.
Privacy Policy
Bantyx ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
Important: The Bantyx app does not request access to SMS messages, phone call logs, or the phone dialer. It is not a default handler for SMS or phone calls. The app only requests the device permissions described below, and only for the specific purposes stated.
1. Core App Purpose & Device Permissions
Bantyx is a ride-hailing platform that connects passengers with nearby drivers. To deliver these features, the app requests only the permissions necessary for its core functions, and you can deny or revoke any permission through your device settings at any time:
| Permission | Why We Use It | When It Is Requested |
|---|
| Location (GPS) | Match riders with nearby drivers, navigate trips, and provide live trip tracking | When you use the app or start a trip — never tracked continuously in the background outside active trips |
| Camera | Capture driver documentation, vehicle photos, and profile pictures | When you initiate a photo action |
| Notifications | Deliver ride requests, trip updates, and driver assignment notifications | When you first open the app |
| Biometric / Fingerprint | Secure login and payment authentication on devices that support biometrics | When you enable biometric unlock |
| Internet / Network State | Communicate with servers, sync trip data, and deliver real-time ride requests | Automatically when the app runs |
2. Information We Collect
Personal Information
- Account Information: Name, email address, phone number, profile photo, and payment information
- Location Data: Real-time and historical location data to provide ride-matching, navigation, and safety services
- Device Information: Device type, operating system, unique device identifiers, and mobile network information
- Driver Documentation: Driver's licence, vehicle registration, insurance, and vehicle photos required for driver onboarding
Automatically Collected Information
- Usage data, crash logs, and performance data
- IP address and browser type
- App version and installation data
- Ride history, trip routes, and live location during active trips
3. How We Use Your Information
- To Provide Services: Match riders with drivers, calculate fares, facilitate payments, and provide navigation
- For Safety: Verify identity, monitor trip safety, share live trip status, and prevent fraud
- To Improve Services: Analyze usage patterns to enhance app functionality
- For Communication: Send trip updates, promotional offers, and support messages
- For Legal Compliance: Comply with legal obligations and protect our rights
4. Information Sharing
We do not sell your personal information. We may share your information only in the following circumstances:
- With Service Providers: Third-party services that help us operate our app (payment processors, map providers, analytics services)
- With Drivers: Your name, rating, pickup/drop-off locations, and contact information for trip coordination
- With Riders: Driver information including name, photo, vehicle details, and rating
- For Legal Reasons: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
5. Data Security
We implement industry-standard security measures to protect your information, including:
- Encryption of data in transit and at rest
- Secure authentication and access controls
- Regular security audits and updates
- Anonymization of data for analytics purposes
6. Data Retention
We retain your information only as long as necessary to provide our services and comply with legal obligations. Tax-related records are retained for the period required by applicable regulations. You may request deletion of your account and data at any time through the app or by contacting us.
7. Your Rights
You have the right to:
- Access and review your personal information
- Correct inaccurate information
- Delete your account and associated data
- Opt-out of marketing communications
- Export your data
To exercise any of these rights, contact us through the channels listed in the Contact Us section. We respond to verifiable requests within 30 days.
8. Children's Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take immediate steps to delete it. Drivers must be at least 18 years old.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs), to protect your information in accordance with this Privacy Policy.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy in the app and via email. Your continued use of our services after such changes constitutes your acceptance of the updated policy.
Fraud & Financial Integrity
Fraud on a ride-hailing platform harms passengers, drivers, and the community alike. We strictly prohibit:
- Trip Fraud: Faking, lengthening, or never providing rides to inflate fares
- Payment Fraud: Using stolen payment methods, chargeback abuse, or unauthorized transactions
- Referral Abuse: Creating multiple accounts to exploit referral bonuses or new-user credits
- Driver Fraud: Accepting rides and cancelling without a valid reason, or driving without an approved vehicle
- Violations may result in account suspension, forfeiture of earnings, referral to law enforcement, and legal action
Harassment & Abuse
Harassment and abuse are strictly prohibited on Bantyx:
- Threatening, intimidating, or verbally abusing drivers or passengers
- Unwanted physical contact, stalking, or sexual misconduct
- Discriminating against drivers or passengers based on race, gender, religion, or any protected characteristic
- Doxxing — publishing private identifying information (address, phone number) without consent
- Repeated unwanted contact after being asked to stop
Hate Speech
Bantyx does not tolerate hate speech. This includes content or conduct that promotes violence, incites hatred, or discriminates against individuals or groups based on:
- Race, ethnicity, or national origin
- Religion or creed
- Gender, sexual orientation, or gender identity
- Disability or medical condition
- Any other protected characteristic
Child Safety
Bantyx takes child safety seriously:
Zero tolerance: Anyone who posts, shares, or solicits exploitative content involving minors will be permanently banned and reported to the National Center for Missing & Exploited Children (NCMEC) and law enforcement.
- Drivers must be at least 18 years old and must follow all child restraint and passenger safety laws.
- Any content depicting child exploitation, abuse, or endangerment will be reported to NCMEC and law enforcement.
- Accounts found violating child safety policies will be permanently terminated and reported to authorities.
Spam & Deceptive Practices
We prohibit spam and deceptive practices, including:
- Creating fake passenger or driver accounts
- Submitting fake trip requests
- Phishing attempts disguised as trip confirmations, receipts, or Bantyx official messages
- Manipulating GPS coordinates or trip tracking data
- Using automated scripts or bots to request rides, claim promotions, or interact with the platform
- Posting fake reviews or ratings to manipulate driver or passenger reputations
Impersonation
Impersonation is strictly prohibited on Bantyx:
- Do not pretend to be a driver or passenger you are not
- Do not impersonate Bantyx staff, support agents, or representatives
- Do not create accounts using another person's name, likeness, or documents without authorization
- Accounts that impersonate others will be terminated
Enforcement & Termination
Bantyx actively enforces these Platform Policies:
- Warnings: Minor violations may result in a warning and required corrective action
- Suspension: Repeated or moderate violations may result in temporary account suspension
- Termination: Severe violations, including fraud, harassment, impersonation, or safety threats, result in permanent account termination
- Earnings Forfeiture: Drivers terminated for fraud may forfeit outstanding earnings or payouts
- Legal Action: We cooperate with law enforcement and regulatory authorities for violations involving theft, fraud, or illegal activity
- We reserve the right to modify these policies at any time with notice to users
Deactivation Policy
Driver accounts may be deactivated from the platform for policy violations, safety concerns, or expired documentation:
- Document expiry: Driver accounts are deactivated if required documents (licence, registration, insurance) expire or fail verification.
- Safety incidents: Accounts may be deactivated following serious safety incidents or confirmed safety violations.
- Fraud: Confirmed fraud results in permanent deactivation and forfeiture of outstanding earnings.
- Repeated violations: Accumulated warnings and suspensions may lead to permanent deactivation.
- Missed rides: Repeatedly missing ride requests takes drivers offline until acknowledged; persistent non-compliance may lead to further action.
- Appeals: Deactivated drivers may submit an appeal through the Contact Us section. Appeals are reviewed by our team and decided within 14 days.
Dispute Resolution
Bantyx provides a dispute resolution process to help resolve conflicts between passengers and drivers.
- Parties submit evidence and communicate through our support channels.
- Our team reviews all evidence, including trip history, route data, and ratings.
- Most disputes are resolved within 7-14 days. Complex cases may take longer.
- Our decisions are final and binding for both parties.
Account Security
You are responsible for maintaining the confidentiality of your account credentials. We recommend using strong, unique passwords and enabling two-factor authentication when available. Notify us immediately if you suspect unauthorized access to your account.
Security Measures
We employ multiple layers of security including password encryption, session timeouts, and suspicious activity monitoring. We never store complete payment card information on our servers.
Account Compromise
If your account is compromised, we will help you secure it and investigate any unauthorized activity. We may temporarily suspend your account during investigation to protect your information.
Payment Security
All payments are processed through PCI-DSS–compliant continent payment processors (Stripe, Flutterwave, Paystack, PayPal, and regional rails as applicable for your country). We never store or have access to your complete payment card details.
Fraud Prevention
We use fraud detection measures to monitor transactions for suspicious activity. We may request additional verification for certain transactions to prevent fraud.
Cookie Policy
We use cookies and similar technologies to operate and improve our website and services. You can manage cookie preferences through your browser settings.
| Type | Purpose | Can You Disable? |
|---|
| Essential Cookies | Authentication, session management, and payment processing | No — required for core functionality |
| Preference Cookies | Remember language, region, currency, and display settings | Yes — some features may behave differently |
| Analytics Cookies | Understand how users interact with the Service so we can improve it | Yes — through browser settings |
| Marketing Cookies | Deliver relevant advertisements and measure campaign effectiveness | Yes — through browser settings |
Data Retention
Bantyx retains your data only as long as necessary to provide our services and comply with legal obligations:
| Data Type | Retention Period |
|---|
| Account information | Duration of your account and 90 days after deletion |
| Trip and route records | 7 years (tax and regulatory compliance) |
| Payment records | As required by financial regulations (typically 5-7 years) |
| Driver documents | Duration of the driver account and as required by law |
| Location data used for trip tracking | Anonymized after 30 days |
| Fraud prevention data | As long as necessary to protect the platform |
Your data is never sold to third parties or used for advertising. You may request a copy of your data or its deletion by contacting our support team.
Account Deletion & Data Rights
You have the right to delete your Bantyx account at any time. Account deletion removes your personal information from our active systems, though some data may be retained for legal, safety, or fraud prevention purposes.
Deletion Process
To delete your account, go to your account settings and select "Delete Account" or contact us through the Contact Us section. You will need to confirm your identity and acknowledge that the action is irreversible.
Data Retention After Deletion
After account deletion, we retain trip records for 7 years for tax purposes and fraud prevention data as necessary. Other personal information is deleted within 30 days.
Reactivation
Once deleted, accounts cannot be reactivated. You would need to create a new account if you wish to use Bantyx again in the future.
Accessibility
Bantyx is committed to making our platform accessible to users with disabilities. We continuously work to improve accessibility across our apps and website.
Accessibility Features
Our platform includes features such as screen reader compatibility, keyboard navigation, high contrast options, and resizable text. We welcome feedback on how to improve accessibility.
Marketing Communications
We may send you marketing communications about promotions, new features, and relevant offers. You can opt out of marketing communications at any time.
Communication Preferences
You can manage your email preferences in your account settings. Even if you opt out of marketing, we will still send essential transactional and safety-related communications.
Content Ownership
You retain ownership of content you submit to Bantyx, including reviews, ratings, photos, and driver documents. By submitting content, you grant us a license to use, display, and distribute it on our platform.
License Grant
You grant Bantyx a worldwide, non-exclusive, royalty-free license to use your content for operating and improving our services. This license survives account termination.
User-Generated Content
You represent that you have the right to submit all content you post and that it does not violate any third-party rights. You are responsible for any content you submit.
Legal Compliance
Bantyx complies with applicable data protection laws including GDPR (General Data Protection Regulation) for users in the European Union and CCPA (California Consumer Privacy Act) for users in California.
GDPR Rights
EU users have additional rights including the right to data portability, the right to be forgotten, and the right to object to automated decision-making. Contact us to exercise these rights.
CCPA Rights
California residents have the right to know what personal information we collect, request deletion of their information, and opt-out of the sale of their personal information (though we do not sell personal information).
Data Transfers
For international data transfers, we use appropriate safeguards such as Standard Contractual Clauses (SCCs) to ensure your data is protected in accordance with applicable laws.
United States-Specific Terms
The following terms apply to drivers located in the United States and supplement the general policies above, including the Driver Agreement, Driver Requirements, and Vehicle Standards. Where these terms conflict with a general policy, these United States-specific terms control for U.S. drivers. Bantyx currently operates in the United States and Cameroon; country-specific terms for the country you drive in apply alongside these terms.
Active markets: Bantyx currently operates in U.S. cities within active service areas only. You will only receive ride requests inside an active country, state, or city service area.
State & Local Compliance
- Bantyx is a technology platform connecting independent drivers with passengers. It is not a transportation carrier and does not employ drivers; drivers act as independent contractors and are responsible for their own taxes.
- Drivers operating in the United States must hold a valid state driver's licence, vehicle registration, and the insurance coverage required by the state in which they operate.
- Where a city or state requires a business licence, chauffeur permit, vehicle inspection, or background check for rideshare operation, you must hold and maintain it while online.
- Documents uploaded in Driver Documents are reviewed before approval. Expired or rejected documents must be replaced before you can go online again.
Vehicle & Equipment (United States)
- Your vehicle must meet the Vehicle Standards for its category and pass any inspection required by your state or city.
- Vehicles must be clean, damage-free, and free of odours that would make a ride uncomfortable.
- Seats for all passengers must be usable, seat belts functional, and the vehicle must not display unauthorised advertising.
Currency, Taxes & Payouts (United States)
| Item | United States Details |
|---|
| Currency | United States dollar (USD) |
| Rider payment methods | Credit and debit cards (Stripe), saved payment methods, and PayPal where offered. Cash is not an accepted payment method for U.S. rides. |
| Driver payouts | Automated payouts through Stripe Connect to your linked card or bank account, released on the schedule described in Driver Payouts; PayPal payouts available where enabled |
| Taxes on riders | Applicable state and local sales/use taxes and fees are itemised to the rider at checkout |
| Your taxes | You are solely responsible for reporting and paying income tax on your earnings; Bantyx may issue tax forms (e.g. Form 1099) where required by law |
| Billing entity | U.S. riders are billed by our U.S.-based payment entity; card charges are processed by Stripe |
- Connect a valid payout card or bank account in Driver → Payout Cards before your first earnings release; an unlinked account will delay payouts.
- Payouts are released after the holding period described in Driver Payouts, provided the ride is not disputed, cancelled, or under fraud review.
- Failed or returned payouts are retried and will show as failed in your payout history until corrected.
Safety & Emergencies (United States)
If you are in immediate danger, contact local emergency services first:
- 911 — Police, fire, and medical emergency
Then report the situation through the Bantyx app so our support team can assist.
Privacy Rights (U.S. Residents)
In addition to the Privacy Policy, U.S. residents have rights under the California Consumer Privacy Act (CCPA) and similar state privacy laws, including the right to know, correct, delete, and opt out of the "sale" or "sharing" of personal information. We do not sell personal information. Requests can be submitted through the Contact Us section.
Cameroon-Specific Terms
The following terms apply to users in the Republic of Cameroon and supplement the general policies above. Where these terms conflict with a general policy, these Cameroon-specific terms control for Cameroon users. Bantyx is available in French and English; in case of discrepancy, the French version prevails for Cameroon users to the extent required by law.
Launch markets: Bantyx currently operates in Yaoundé and Douala, within active service areas only. Ride requests are rejected outside active country, region, or city service areas.
Regulatory & Transport Compliance
- Bantyx operates in Cameroon in compliance with the Ministry of Transport and applicable road transport regulations for technology-enabled passenger transport.
- Drivers operating in Cameroon must hold valid documentation required by Cameroonian authorities, including a valid driving licence, vehicle registration, and proof of insurance or equivalent coverage.
- Vehicles used on the platform in Cameroon must be roadworthy and hold a valid periodic technical inspection certificate (contrôle technique / roadworthiness certificate), as required by law.
- Drivers must be of good standing and free of disqualifying traffic or criminal convictions that would bar them from providing paid passenger transport.
- Bantyx is a technology platform connecting independent drivers with passengers; it is not a transportation carrier and does not employ drivers. Drivers act as independent contractors.
Identity & Driver Documents (Cameroon)
In addition to the general Driver Requirements, Cameroon drivers must submit and maintain:
- National Identity Card (CNI) or equivalent national identification document.
- Roadworthiness certificate (certificat de conformité / contrôle technique) for the registered vehicle, valid at all times while online.
- All documents are reviewed before approval; expired or rejected documents must be replaced before the driver can continue driving.
Service Areas
- Service availability is determined hierarchically: an active country, then an active region (Centre for Yaoundé, Littoral for Douala), then an active city.
- Requests from outside active service areas are blocked with an appropriate in-app notice; fares and ride matching are only available within active areas.
- Service areas, including operating radii, may be updated from time to time with notice in the app.
Currency, Taxes & Payments
| Item | Cameroon Details |
|---|
| Currency | Central African CFA franc (XAF / FCFA) |
| Ride tax / VAT | 19.25% (Cameroon VAT regime, applied per applicable law) |
| Payment methods | Cash always available; cards processed via US Stripe fallback until Flutterwave/Paystack configured; mobile money (Orange Money, MTN MoMo, Nexttel Cash) where enabled |
| Driver payouts | Manual payout mode in Cameroon — earnings released to bank account or mobile money (Orange Money / MTN MoMo); no automated Stripe Connect payouts |
| Billing entity | Cameroon riders are billed through our US-based payment entity; card and mobile-money charges are supported for Cameroonian cards and wallets |
- All fares, taxes, fees, and tips are denominated and charged in XAF unless otherwise displayed.
- Applicable taxes are added at checkout as required by Cameroonian tax law; tax rates may change with notice.
- Driver earnings in Cameroon are paid out on the manual schedule described in Driver Payouts, to the payout method on file.
Personal Data Protection (Law No. 2024/017)
Bantyx processes personal data in Cameroon in accordance with Law No. 2024/017 of 23 December 2024 on the protection of personal data and related regulations:
- We collect and process personal data only for specified, legitimate purposes related to providing rides, payments, safety, and legal compliance.
- You may access, correct, delete, or object to the processing of your personal data, and may file a complaint with the competent Cameroonian data protection authority.
- We do not sell your personal data. Data may be transferred outside Cameroon with appropriate safeguards (e.g., standard contractual clauses) as described in the Privacy Policy.
- Location data is collected in real time during active trips for matching, navigation, and safety, as described in the Privacy Policy.
- To exercise your rights under Cameroonian law, contact us via the Contact Us section; we respond to verifiable requests within 30 days.
E-Commerce & Consumer Information
Bantyx complies with Cameroonian e-commerce requirements (including Law No. 2010/021 of 21 July 2010 on e-commerce), including clear disclosure of service terms, pricing before ride confirmation, electronic receipts, and accessible customer support channels.
Emergency Numbers (Cameroon)
If you are in immediate danger, contact local emergency services first:
- 112 — General emergency
- 117 — Police
- 118 — Fire brigade (Sapeurs-Pompiers)
Then report the situation through the Bantyx app so our support team can assist.
Africa-Wide Terms (All Active Countries)
Bantyx operates in the United States and across Africa. The terms below apply to drivers and passengers in every African country enabled in the app and supplement the general policies above. Cameroon-specific terms continue to control in Cameroon, and United States-specific terms control in the United States. Where a local mandatory law grants you a greater right, that law prevails.
Active African countries (54): Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cabo Verde, Cameroon, Central African Republic, Chad, Comoros, Côte d'Ivoire, Democratic Republic of the Congo, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Republic of the Congo, Rwanda, São Tomé and PrÃncipe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, Sudan, Tanzania, Togo, Tunisia, Uganda, Zambia and Zimbabwe.
Rollout: a country is enabled first, then regions and cities are opened one by one. You only receive requests inside an active service area; outside it the app reports that Bantyx is not yet available in that location.
Availability & Service Areas (Africa)
- Service availability is determined hierarchically: an active country, then an active region, then an active city. Requests, fares and payment methods are only available within active areas.
- You may only go online in a country where you are legally entitled to drive and where Bantyx is enabled.
- Bantyx is a technology platform connecting independent drivers with passengers; it is not a transportation carrier and does not employ drivers. Drivers act as independent contractors.
Driver Documents & Vehicle Standards (Africa)
- In addition to the general Driver Requirements, you must hold the documents required in your operating country: a valid driving licence, national identity document, vehicle registration, insurance or equivalent cover, and a roadworthiness or inspection certificate where local law requires one.
- Documents are reviewed before approval; expired or rejected documents must be replaced before you can continue driving.
- Your vehicle must meet the local minimum vehicle standards for passenger transport and remain in a roadworthy condition at all times while online.
- You are responsible for complying with local labour, tax and road traffic rules applicable to your engagement as an independent driver.
Currency, Taxes & Payouts (Africa)
| Item | Details for active African countries |
|---|
| Currency | Local currency of the country where the ride takes place (e.g. XAF in Cameroon, XOF in Senegal, GHS in Ghana, KES in Kenya, NGN in Nigeria, ZAR in South Africa, EGP in Egypt) |
| Ride tax / VAT | Applied at checkout under local law (for example 7.5% in Nigeria, 16% in Kenya, 12.5% in Ghana, 15% in South Africa, 19.25% in Cameroon) |
| Payment methods | Cash available in all active African countries (not offered in the United States); cards processed by the regional processor where configured, otherwise by our US payment entity; mobile money where the country has wallet providers enabled |
| Driver payouts | In countries where Stripe Connect / PayPal cannot pay out, you are paid to the bank account or mobile-money account number saved in Payout Settings; the admin may also settle payouts offline |
| Payout account currency | The currency stored on your payout account matches your country's currency (e.g. XAF, GHS, KES, NGN, ZAR) |
- Your earnings, bonuses, tolls and any cash differences owed to you are calculated on completed rides and paid on the schedule described in Driver Payouts.
- You must keep a valid payout account on file for your operating country; payouts are held until a valid account number is saved.
- You are responsible for declaring and paying any personal income tax due on your earnings under local law.
Personal Data Protection (Africa)
Bantyx processes personal data in each African country in accordance with applicable data protection law, including Nigeria's Data Protection Act 2023, Kenya's Data Protection Act 2019, Ghana's Data Protection Act 2012, South Africa's POPIA, Egypt's Personal Data Protection Law 2020, Tanzania's Personal Data Protection Act 2022 and Cameroon's Law No. 2024/017:
- We collect and process personal data only for specified, legitimate purposes related to providing rides, payments, safety and legal compliance.
- You may access, correct, delete or object to the processing of your personal data, and may complain to the competent national data protection authority.
- We do not sell your personal data. Location data is collected in real time during active trips for matching, navigation and safety.
- To exercise your rights, contact us through the Contact Us section; we respond to verifiable requests within 30 days.
Emergency Numbers (Africa)
If you or your passenger is in immediate danger, contact local emergency services first (the number differs by country — for example 112 in Cameroon, 112 in Nigeria, 999 in Ghana, 999/112 in Kenya, 10111 in South Africa, 122 in Egypt), then report the situation through the Bantyx app so our support team can assist.
Terms of Service
1. Your Account
You are responsible for all activity that occurs under your account. You agree to maintain the security and secrecy of your account username and password at all times.
2. Prohibited Activities
- Using the platform for any unlawful purpose.
- Infringing on the rights of any third party, including intellectual property rights.
- Impersonating any person or entity.
- Discriminating against or harassing anyone on the basis of race, national origin, religion, gender, physical or mental disability, medical condition, marital status, age, or sexual orientation.
- Manipulating fares, ratings, or payments, including fraudulent trips or chargeback abuse.
- Operating a driver account without valid documentation or an approved vehicle.
3. Intellectual Property
All intellectual property rights in the Bantyx platform shall be owned by Bantyx absolutely. You may not use any of Bantyx's intellectual property for any purpose without our prior written consent.
4. Limitation of Liability
Bantyx is a technology platform that connects riders and drivers. We are not a transportation carrier and do not employ drivers. To the fullest extent permitted by law, Bantyx shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses.
Disclaimer: The services are provided "as is" and "as available." Bantyx disclaims all representations and warranties, express, implied, or statutory, not expressly set out in these terms.